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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q33-Q38):

NEW QUESTION # 33
Which capability ensures service agents send e-mail responses with the correct corporate branding?

A. Autoflow
B. Determination rules
C. E-mail templates
D. Workflow rules

Answer: C

NEW QUESTION # 34
Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Groups
B. Channel partners
C. Individual customers
D. Contacts

Answer: C,D

NEW QUESTION # 35
Which of the following standard charts are available in the All Cases worklist? Note: There are 3 correct answers to this question.

A. Cases by Category
B. Cases by Priority
C. Cases by SLA
D. Cases by Source/Channel
E. Cases by Service Team

Answer: A,B,D

NEW QUESTION # 36
What can you do with Agent Desktop in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Assign products to existing accounts.
B. Create installed bases.
C. Create accounts and contacts.
D. Use a mashup to execute transactions in other SAP solutions.

Answer: C,D

NEW QUESTION # 37
Which objects are determined when you are using case routing in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Employee
B. Account
C. Service category
D. Service team

Answer: A,D

NEW QUESTION # 38
......

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Updated SAP C-C4H56-2411 Dumps & C-C4H56-2411 Reliable Exam Online

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q33-Q38):

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